Returns
All full priced items can be returned for a store credit within 30 days.
Please submit a "return request" online prior to sending back your return. The "return request" must be approved before the garment can be sent back.
The items must:
- be received in original condition - unworn, unwashed, with all original tags still attached
- not have any makeup or smell of perfume/deodorant so please take care when trying on your order
For hygienic reasons cosmetics, hosiery, swimwear or earrings cannot be returned.
Returned items not received in their original state will automatically be returned to the customer. We reserve the right to return the garment to the customer if we believe the garment is not in it's original condition.
In compliance with Australian Consumer Law, Littlelace is not required to provide a refund if you change your mind, make a wrong selection or need a different size, this includes orders paid using Afterpay.
Please follow the below steps to REQUEST A RETURN of a garment.
- go to our website www.littlelace.co
- click on Sign In in the top right hand corner, enter in your email and password to log into your account
- the orders page with a record of your orders will automatically show up
- click on returns of the relevant order and select the quantity to be returned
- select a return reason and select a return action
- submit return request
N.B - If you checked out as a guest or do not know your login details please email us on hello@littlelace.co and we can provide them.
- We will respond to your return request within 24 hours
- The refund option should only be selected if your garment is faulty (refunds will take up to 5 business days to process)
- You can monitor your return request by clicking into "my account" and selecting "return request" or checking via email
- As soon as a return has been authorised, please send the garment back to the below address within 30 days from receiving the garment
- The cost of return shipping is at the customer's expense. Australian customers can purchase a flat rate return label through us, click here to purchase otherwise you can also arrange your own courier service. We advise sending it back through traceable mail as we will not be responsible for lost returns.
Littlelace (order#)
PO BOX 3269
DARRA, QLD 4076
AUSTRALIA
Returns using AfterPay
Returns remain subject to Littlelace's returns policy
If you wish to return an order that has been paid using AfterPay please proceed with our return policy, the return procedure remains the same. For more information on AfterPay's terms and conditions please view this link: https://www.afterpay.com/en-AU/terms, FAQ's relating to AfterPay can be found here: https://help.afterpay.com/hc/en-au.
Returns using Paypal Pay in 4
Returns remain subject to Littlelace's returns policy. If you wish to return an order that has been paid using Paypal Pay in 4 please proceed with our return policy, the return procedure remains the same.
Returns on Mystery Bundles
No returns or exchanges on Mystery Bundles unless faulty. If there is a garment/s that is faulty within your bundle please contact us and we will replace the garment with the same style if available or another style (chosen at random) of the same size.
Cancellation of Orders
Once an order is placed and paid for we cannot cancel the order for a full refund however we can refund in the form of a store credit. If you would like to change your mind on an order you will need to contact us immediately within business hours, if the order has not been shipped we can cancel the order for you and apply a store credit to your account.
Purchases of Sale Items/Discount codes
All purchases of SALE items are final and cannot be exchanged or returned unless there is a manufacturing fault. Sale prices of any item/s cannot be applied to previous orders already completed and/or shipped. All discount codes must be entered at the time of purchase, cannot be redeemed after the order is completed/processed. For all purchases made using a discount code of up to 30% the garment can still be returned for a store credit as long as it was originally a full priced item prior to the discount code being entered.
Product Display
With all our online images, we do our best to display the true colour of the garment however as computer monitors and settings may vary we cannot guarantee that your monitor will display the exact colour of the garment, it may vary slightly.
Store Credit
All returns will be issued with a store credit within 3 working days, there is a 12 month expiry date on all store credits.
Due to the fast turnover of stock we cannot guarantee that we will have a different size in stock to exchange. For this reason any returns will automatically be issued as a Store Credit that will allow you to revisit our site to either purchase a different item or the same item in a different size, provided it is available. Once the store credit is processed you will receive an email notifying you that the credit is available to use. Store credits will only be issued for the returned garment/s less original shipping costs if there was one.
Faulty Items
Before sending, all items are thoroughly inspected. In the event of a manufacturing fault, we are happy to refund, repair, exchange or credit the goods. Goods must be returned within a reasonable amount of time for a refund to be considered. Full proof of purchase must also be provided, this can be in the form of a receipt or bank statement. After Inspection if your garment is deemed faulty a full refund will be processed back into the original form of payment only (credit card, paypal, afterpay or store credit, whichever payment was used to complete the order). For more information about returns policies, please visit the Office of Fair Trading at http://www.fairtrading.qld.gov.au/refunds.htm
Please note that we do our best to display the true colour of the garment however colours may vary slightly depending on your computer monitor/device. We do not consider this a fault if the colour is slightly different.
Please "request a return" if you believe your garment is faulty. Please allow up to 5 business days for refunds to be processed once we receive your return.